Shipping policy
Last updated: July 2026
Thank you for shopping with ASTREA Home Fragrance.
We carefully prepare every order to ensure it arrives in perfect condition.
Processing Time
Orders are processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During new product launches, promotions, or holiday periods, processing times may be slightly longer.
Shipping
We currently ship within Cyprus.
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Enjoy FREE standard shipping on all Cyprus orders over €40.
Once your order has been dispatched, you will receive a confirmation email with your tracking details (where available).
Delivery Times
Estimated delivery times:
- Cyprus: 1–3 business days
Please note that delivery times are estimates and may vary due to courier delays or circumstances beyond our control.
Incorrect Address
Please ensure your shipping address is accurate before completing your order.
ASTREA Home Fragrance cannot be held responsible for delays or additional costs resulting from incorrect or incomplete addresses provided by the customer.
Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery at [your email address] and include:
- Your order number
- Photos of the damaged parcel
- Photos of the damaged product(s)
We will assess the issue and arrange a replacement or refund where appropriate.
Lost Parcels
If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the courier to investigate the shipment.
Contact Us
If you have any questions regarding shipping, please contact us.